We are seeking a friendly and professional Hotel Receptionist to join our team at The Grand Hotel London. You will be the first point of contact for our guests, ensuring they receive exceptional service from the moment they arrive.
This is an excellent opportunity to work in a prestigious 4-star hotel in the heart of London, with opportunities for career development and training.
• Welcome guests and manage check-in/check-out processes
• Handle reservations, inquiries, and complaints professionally
• Process payments and maintain accurate guest records
• Coordinate with housekeeping and maintenance teams
• Provide local area information and recommendations
• Maintain lobby area presentation and cleanliness
• Previous hotel or customer service experience preferred
• Excellent communication and interpersonal skills
• Proficiency in English (additional languages a plus)
• Computer literacy and familiarity with hotel management systems
• Professional appearance and demeanor
• Flexibility to work shifts including weekends and holidays